How do I become a Ranch Rewards® member?

You can get a Ranch Rewards® card at any participating Pizza Ranch® restaurant and register your card online by going to www.ranchrewards.com.

Alternatively, if you don’t have a card, you can enroll in Ranch Rewards® first by completing the Registration form found at http://www.ranchrewards.com and we will send you a temporary membership number via email. The next time you visit one of our participating restaurants, bring in that email and a team member will give you a permanent card. 

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Does it cost anything to become a member?

No, there is no charge for becoming a member of the Ranch Rewards® Program. 

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What are the program rewards and how do I earn them?

Every time you make a purchase, you are awarded one point for each dollar spent on qualifying food and beverage purchases. Points are awarded based on the amount of your purchase and are rounded up or down to the nearest dollar. For example: if you spend $11.50 using your Ranch Rewards® card you will have earned 12 points with that purchase. When you accumulate 75 points we will automatically convert the 75 points to a $5.00 reward on your Ranch Rewards® Card. The Ranch Rewards® dollars can be used to purchase awesome Pizza Ranch food. Please note that Ranch Rewards® dollars can't be used to purchase Pizza Ranch Gift Cards. 

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Do I earn points for carry-out, delivery and online orders?

You can earn points on carry-out and delivery orders placed over the phone but cannot earn points or use rewards on your online orders. In the future we may add the ability to earn points for your online orders but it's currently not possible for our system to do this. Please note: our delivery drivers cannot accept your card during the delivery. The rewards card must be provided during the ordering process for deliveries. 

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Do I earn points for buying a Gift Card?

Yes, if you are a Ranch Rewards® member, you will earn points for purchasing Pizza Ranch® gift cards when you purchase them in the restaurant. At this time, we do not have the ability to add points for gift cards purchased online. You do not earn points when redeeming the gift card. For example, if you purchase $75 in gift cards, you will earn 75 points and receive $5 in Ranch Rewards®. When the lucky recipient uses the gift card, the portion of their order paid for with the gift card will not earn points. 

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Is there anything I don’t earn points for?

You don’t earn points for non-food items, such as taxes, employee tips or room rental. You only earn points on the net amount you actually pay for, so the portion of your bill paid for using Ranch Rewards® dollars or gift cards does not earn points. For example, if your pre-tax bill is $27 and you redeem $5 in rewards, you will only earn 22 points for that visit. 

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How do I know how many points and rewards I have earned?

You may go online to www.ranchrewards.com. When you get to the Ranch Rewards® page select "Sign In To Your Account" at the top of the page, and enter your user name and password. Once logged in, you can check your account balance by selecting the "Account Balance" link. You can also check your transaction history by selecting the "Transaction History" link. You may also ask a team member at a participating Pizza Ranch® restaurant to check the balance on your card for you. 

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When will the points appear on my account?

Points are issued when the check is closed. You will be given a receipt with your updated points and rewards at the end of each visit. Delivery orders will not show points from your current order on your receipt but the points will be added to your account by the end of the day. 

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When can I spend my rewards?

When your account reaches or exceeds 75 points, the system will automatically convert them to $5 in rewards. The rewards will be available for use on your next visit. You may also choose to save your rewards over time or use them as you earn them. Some special bonus rewards (like our limited time "5 & 5" promotion) may not become available on your card until the following Monday after they are earned. 

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Will my points or rewards expire if I don’t use them right away?

Yes, points and rewards will expire one year from the time they were earned. Birthday bonus rewards expire 30 days after they were issued. When redeeming, the reward with the earliest expiration date will automatically be used first. 

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Do you have a birthday bonus?

Ranch Rewards® members will receive a $5 birthday bonus added to their card automatically the Monday prior to their birthday. If your birthday is on Monday, it will be added on the day of your birthday. The $5 birthday bonus will expire 30 days after it was added to your card. The Ranch Rewards® $5 birthday bonus replaces the Pizza Ranch e.deals birthday program. Please note that if you attach or combine multiple cards, you will only receive one birthday bonus. 

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What information do I need to register my card?

When you register your card, you will be asked to provide the card number and registration code from the back of the card along with your name, address, phone number and email address. We also ask a few other simple questions to get to know you better. 

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Where can I find my card number and registration code?

Both can be found on the back of your Ranch Rewards® Card. The card number is the 16-digit number and the registration code is the 4-digit number. Do not use spaces when entering the card number. 

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What if I don’t have an email address?

Email access is key to our program. With it, we are able to communicate directly and quickly with our guests. We want to be able to keep you updated on new promotions and opportunities for even more rewards. There are many free email services and places to access email such as at work or at the library. A friend or relative may also be able to set up an email account for you. 

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Why do I have to register my card?

Registration allows you to track your account activity, such as points balance, simply by logging in. It also allows us to replace your card in the event it is lost or stolen. It also makes it super easy for us to still give you points even if you forget to bring in your Ranch Rewards® card when you eat. You will also be able to receive exclusive offers. Card registration is required to redeem rewards. 

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After I register, what do you do with my information?

We use this information to send you information and exciting offers about Pizza Ranch®. We also use your information to keep you apprised of your Ranch Rewards® account activity. We also use your phone number at the restaurant to look up your Ranch Rewards® account in case you forget to bring in your card so you can still earn points. Please see our privacy section for more information on how we use and protect your information. 

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Can I use my card at all Pizza Ranch® restaurants?

The Ranch Rewards® card can only be used at participating Pizza Ranch® Restaurants. Points are awarded only on qualifying purchases made at participating restaurants and Ranch Rewards® dollars can only be redeemed at participating restaurants. Rewards cards are only issued and accepted at participating locations. Click here for a link to participating Pizza Ranch® restaurants. 

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What happens if I don’t have my card with me when I visit a Pizza Ranch® restaurant?

If you have registered your card, a team member will be able to look up your rewards account by the phone number you used to register the card. You will still be able to earn points for purchases made during that visit. You will not be able to redeem Ranch Rewards® without your Ranch Rewards® card being present. 

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If I forgot my Ranch Rewards® card during a previous visit can I still earn points for that visit?

If you still have your most recent receipt, you can contact Ranch Rewards® Guest Services via email at .(JavaScript must be enabled to view this email address) or toll-free by phone at 1-855-321-3401 (Monday-Friday 8am-5pm CST). If you email or call and leave a message outside of business hours we will be sure to follow-up with you the next business day. We may be able to add the points from your most recent visit to your account if you can provide the following information: Your Member number, the date and location of your visit, the ticket number found at the top of the receipt, and the subtotal before taxes and after discounts. Certain restrictions apply. 

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What happens if I lose my card?

If you have lost your card, simply visit your nearest participating Pizza Ranch® location for a replacement. Tell our team member that you lost your card and need a replacement and the team member can issue a new one and transfer your points and unredeemed rewards onto your new card. It is important to note that this will only work if your card is registered. 

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I have a virtual card, how do I get a physical card?

To receive a permanent Ranch Rewards® card please follow these easy steps:

Bring your virtual card number (the one you received via email) to a participating Pizza Ranch® restaurant and give it to a cashier. The cashier will give you your new permanent Ranch Rewards® card on the spot and will transfer any points or rewards to the permanent card.

Please note: You can start earning points and even redeeming rewards with your virtual card number that you received via email. If you registered online and do not remember your virtual number, please log-in to your Ranch Rewards® account to get your number. 

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Who should I contact if I have problems with my card?

You may talk to a team member at a participating Ranch Rewards® restaurant or contact our Ranch Rewards® Guest Services department by email or phone Monday - Friday during business hours (8 am - 5 pm CST). You can email us at .(JavaScript must be enabled to view this email address) or you can reach us toll-free by phone at 1-855-321-3401. If you email or call and leave a message outside of business hours we will be sure to follow-up with you the next business day. 

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